Refund policy

RETURN POLICY

Most items are eligible to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this timeframe. Products must be in their original packaging, unused, and in new condition.

Orders shipped internationally and those items indicated as “Final Sale” are not eligible for returns or exchanges.

If you’d like to facilitate a return, please reach out to us to coordinate. Please allow 2 weeks for the processing and handling of returned items.  Ensure your items are packaged appropriately with the appropriate level of postage with tracking information and insurance.

All returns should be sent to:
SoviOla
PO Box 571, Saunderstown, RI 02874

REFUND POLICY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions, please contact us at hello@soviola.com